Showing posts with label credit unions. Show all posts
Showing posts with label credit unions. Show all posts
Monday, July 12, 2021

Opportunities and Risks of Conversational AI for Credit Unions: Empathy and Intimacy in Automated Financial Customer Service

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by Scott Mainwaring, UCI and Melissa Wrapp, UCI, Filene's Center for Emerging Technology As the use of digital channels continues to gro...
Thursday, April 22, 2021

Reimagining the ATM: From Cash-out to Curbside Banking

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by Bill Maurer, UC Irvine and Kate Larson, Kate Larson Writes, LLC with Filene's Center of Emerging Technology With so many options for ...
Wednesday, September 23, 2020

The CARES Act and Credit Reporting: What Credit Unions Need to Know

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by Bill Maurer and Melissa Wrapp, Center of Excellence for Emerging Technology , Filene Research Institute  -  creating research, innovation...
Tuesday, June 16, 2020

Digital Transformation in the Age of COVID-19: What Should Credit Unions Deliver?

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by Bill Maurer and Scott Mainwaring, Center of Excellence for Emerging Technology at UC Irvine The old era of neighborhood branch gatherin...
Wednesday, May 13, 2020

Filene Fill-In Ep. 66: Managing Misinformation in the Midst of a Pandemic

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Podcast with Filene Fellow Bill Maurer and Dr. Joan Donovan In this episode of the Filene Fill-In, Filene Research Institute discusses ...
Thursday, January 9, 2020

The Lessons of Fintech Apps: Design Matters for Personal Finance​

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by Bill Maurer, UCI; Melissa Wrapp, UCI; Chandra L. Middleton, UCI; Vivian Dzokoto, Virginia Commonwealth University; and Jenny Fan, UCI T...