|Digital finance in Bangladesh (Photo by Mohammad Akhlas Uddin, 2014 CGAP Photo Contest)|
CGAP’s Protecting Customers initiative launched a Focus Note, “Doing Digital Finance Right: The Case for Stronger Mitigation of Customer Risks,” presenting new research on responsible digital finance. The paper explores consumer risks in digital finance – particularly through the lens of lower-income and less-experienced consumers – by asking three related questions:
1. What risks do consumers and customers perceive and experience when using digital financial services?
2. What are the consequences of those risks for consumers, providers, and financial inclusion?
3. How can those risks be addressed?
You can join CGAP on June 29th in person or online for a half-day public event in Washington, D.C. to learn more about the risks consumers face, why they matter, and promising solutions to tackle these risks and achieve increasing trust, uptake, and usage of digital financial services.
For more information on the event and to register please visit cgap.org.
Read CGAP's press release, "CGAP Report Analyzes Digital Finance Risks for Customers."