In this episode of the Filene Fill-In, Filene Research Institute discusses what credit unions can do to combat the spread of disinformation and misinformation, and sustain the level of trust they’ve built with their communities and their members. Plus, we share resources below (COVID-19 Financial Scams: Look out for these scams!) and talk about some tangible ways credit unions can deal with the spread of misinformation if it is happening on their digital and social platforms.
LISTEN to podcast here: https://soundcloud.com/user-306424525/filene-fill-in-ep-66-managing-misinformation-in-the-midst-of-a-pandemic
"In a public health crisis, timely, reliable and trustworthy information is critical to safeguarding people’s health and well-being. Unfortunately, the widespread adoption of digital media and information technologies today has made it easier and faster to produce, disseminate, and be exposed to false or manipulated content, from simple misinformation to conspiracy theories to hate speech.
Our research fellow for the Center of Excellence for Emerging Technology, Social Sciences Dean, and IMTFI Director Bill Maurer of UC Irvine has professed through his work with us that credit unions have a great role to play in lessening consumer anxieties by reassuring their members, fighting to protect their communities, and making wise decisions about our future.
Bill returns to another episode of our podcast with Taylor and I, in which we are most fortunate to be joined by Dr. Joan Donovan -- Director of the Technology and Social Change Research Project at the Shorenstein Center on Media, Politics and Public Policy at Harvard Kennedy School.
In this episode, we discuss what credit unions can do to combat the spread of disinformation and misinformation, and sustain the level of trust they’ve built with their communities and their members. Plus, we discuss some common scams that we’re seeing and how to protect against them. We talk about some tangible ways credit unions can deal with the spread of misinformation if it is happening on their digital and social platforms.
Find out why Joan says local and redundant information is so valuable right now. And stick around for recommended trusted sources of information from our experts -- BONUS: stay till the very very end for a special coronavirus song from Bill. It’s no lie."
Resources:
Novel Coronavirus (2019-nCoV) Situation Reports, World Health Organization
Surge of Virus Misinformation Stumps Facebook and Twitter, The New York Times
How to fight an infodemic, The Lancet
The coronavirus is the first true social-media “infodemic", MIT Technology Review
Here’s how social media can combat the coronavirus ‘infodemic’, MIT Technology Review
How search engines disseminate information about COVID-19 and why they should do better, Harvard Kennedy School Misinformation Review
Coronavirus Misinformation Spreads on Facebook, Watchdog Says, Wall Street Journal
‘Surviving the Coronavirus Infodemic’, UW Center for an Informed Public
COVID-19 Financial Scams: Look out for these scams!, UC Irvine
See original post at Filene's Resource Hub
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